HOP gives us the aspiration: build a culture of learning from everyday work, where participation is an invitation, and improvements focus on system conditions rather than blame. This session guides the “
How” by applying the practice of
design thinking as a skill set to uncover real work and design safer, more reliable operations.
Participants will practice using an empathy-based approach to understand constraints, adaptations, and tradeoffs, and translate what they learn into clearly framed improvement opportunities. Teams will then prototype a “safe-to-try” change and define simple operational signals to evaluate whether it makes work easier, safer, and more consistent.
What participants will walk away with- Practical empathy-building tools for learning from normal work
- A repeatable method to turn understanding into problem statements that bridge the knowing-doing gap
- A lightweight prototype + test approach using operational signals
