Part 2
Abstract/Description - This course provides up and coming, and experienced HOP Practitioners with a deep understanding of Human and Organizational Performance (HOP) principles. Participants will explore the latest science-based approaches to managing human error, systemic drivers of safety outcomes, and effective leadership strategies for improving organizational performance. Designed for practical application, the workshop equips attendees with tools to reduce errors, enhance engagement, and drive operational excellence.
Learning Objectives - Understand and apply HOP principles to improve safety outcomes.
- Differentiate between errors, violations, and events while recognizing systemic drivers.
- Use the "3-Ts" framework—Traps, Triggers, and Tools—to prevent and mitigate errors.
- Employ performance modes and mental models to analyze and influence workplace behavior.
- Enhance incident analysis by leveraging new perspectives and methodologies.
- Build psychological safety and a culture of trust and continuous learning and continuous improvement.
Methodology- Each participant will receive a comprehensive workbook to take notes in and a Pocket Guide as an ongoing reference to the education they receive
- An interactive introduction of the attendees
- Introduce FIT and a history and background of HOP deployments and integrations
- Educate the attendees on the practical application of the principles of HOP
- Storytelling and facilitated discussions on the differences between error, violation, deviation, active errors, and latent errors
- Deep dive into the mental models we as humans use to perform work which illustrates the performance hazards safety professionals can use to help people improve
- Interactive exercises around the mental models and error traps to help relate the concepts to the individual participants
- A final exercise called "3-2-1" 3 takeaways, 2 things to change immediately, 1 thing to talk to their immediate manager/supervisor about what they learned
- Call to action
- Access to further learning and support resources
