2026 Community of Human and Organizational Learning 32nd Annual Conference

Part 1 of 2

Many Lean process improvements deliver short-term gains but struggle to sustain in dynamic, high-variability environments like utility operations. This session explains why improvement efforts often drift back to old habits. Why integrating HOP/HPI principles makes process improvement durable, people centric, and resilient under real life conditions. We’ll share how combining Lean methods with Human and Organizational Performance shifts improvement from “tools and events” to learning built into daily work, where crews and leaders solve problems together. Attendees will leave with insights on improvement, people, and systems so results are sustainable when attention or focus is gone.