2026 Community of Human and Organizational Learning 32nd Annual Conference

HOP, In a Box! – Accelerating Human and Organizational Performance Across Boundaries
When direct control isn’t possible, how can organizations help partners adopt Human Performance Improvement (HPI) principles? At Southern Company Gas, we faced this challenge with our contract partners and developed HOP, In a Box! a scalable approach grounded in the Principles of Human Performance Improvement and the use of Learning Teams to understand contractor utility damage events. 
 
This initiative delivered free, modular webinars and mobile resources to guide partners, many of which were small companies without resources to hire consultants, through building a business case, understanding HPI fundamentals, implementing strategies, and applying learning teams for event response. By making HPI tools accessible and copyright‑free, we enabled partners to integrate HOP concepts into their own organizations without mandates or barriers.
 
The result: measurable reductions in contractor facility damages and stronger learning cultures. This presentation shares how democratizing HPI resources can foster reliability, resilience, and sustained performance improvement across organizational boundaries.